Quick guide to a safe interstate transport
Car hauling should be easy, simple and painless, but that is sadly not the case much of the time. In fact, the auto transport business has a less than sterling reputation.
We asked some of our clients about their past experiences with other car shipping companies. Here is what they had to say:
1. Ron Machon told us about his experience regarding a broker:
“We had shipped a car before, and it was horrible. It was through a broker. We paid, but then the broker asked us for more money and didn’t want to release the vehicle until we paid more.”
2.Don Early had this to say regarding his experience working with other transporters in the past:
“Every broker I tried treated Dillon, Montana, like it was in the middle of nowhere and didn’t know when they could get up there. Basically I was dissatisfied with the service I received from the brokers in the past, and that’s why I decided to go a different route this time…There was a lot less communication with the brokers I used in the past than what I got from J&S.”
3. Scott Jones had this to say about previous auto transport experiences:
“I’ve had two or three different classic cars that I’ve had shipped in the past. I’d say most of them went okay, except for one. It happened to be a convertible, but the transporter parked it on the lower level of the 10 car trailer and hydraulic fluid leaked all over it, because of the cars above had a leak. It kind of messed up my top.” He also related this experience working a transporter before he found J&S; “They had been in business for a while, but their communication completely fell through. I learned later from them that the guy I had been talking to, his wife went to the hospital in labor. I didn’t hear anything from them for over 24 hours. Finally, somebody else called and he told me the story, and I thought, ‘You know, this is crazy. If your company so small and something like that happens, you completely disregard your customers. So, I fired them and started looking on the Internet.”
4.Phil Greenfield related this to us after we delivered his vehicle:
“I’ve shipped a couple vehicles before through brokers. There are some states that are just inherently difficult to get vehicles out of and Idaho is one of them. There are not a lot of people moving vehicles through that state…J&S performed better than anyone else I’ve ever used before. You guys did what you said you were going to do.”
Know before you ship a vehicle:
- An instant quote should be available. View example here
- Estimated pickup and delivery dates should be offered.
- Any required or suggested preparation of your car should be disclosed.
- Insurance and damage policies as well as vehicle tracking options must be clear.
- Extra charges for over-sized, modified or inoperable vehicles must be known.
Common complaints you’ll want to avoid:
- Damages to vehicles during transport. Damage to vehicles is not common, but to make your transport as safe as possible, request Top Load. The Top Load fee for J&S is $150.
- Late pickup and delivery. The best way to avoid delays in pickup is book your auto transport order as far in advance as you can. A minimum of 10 days is recommended but 21 days in advance of when you want to transport the car is ideal.
- Poor customer service and communication. The best way to avoid companies with bad reputations for customer service and/or performance is to do research. Check out their ratings on BBB.org and customer review sites like transportrankings.com.
- Surprise charges not mentioned in the car shipping quote. There have been instance where less reputable carriers have demanded more money once the vehicle is picked up and threaten not to deliver the vehicle until they get it. Also, sometimes the initial quote you receive is a bare-bones quote. If you want extra features, they may be listed as a la carte after the initial information is submitted.
Transport price vs value:
A less than reputable company will lowball you with a quote $200-$400 lower than everyone else, then be unable to find a carrier to transport your vehicle for that price. Sometimes the auto transport broker collects your deposit and then take weeks or even months to pickup up your vehicle. In worse case scenarios, your vehicle may not be picked up at all.
The reason for this is the broker is trying to find an auto carrier to ship your car for the price they quoted you. If they can’t find one, your car simply won’t be picked up. Also,the longer you are without your car, the more you are inconvenienced and if the auto transporter doesn’t deliver when promised, it may potentially cost you more if you need to rent a car while you wait for your vehicle. Cheap vehicle hauling quotes may look good on the outside, but they can be the biggest headaches.
We are constantly striving to give the lowest quotes as possible for clients without compromising our service quality. We’re not always the cheapest car transporter out there, but, people are willing to pay a little more for our service. The bottom line is our communication and customer service is excellent. We do what we say we’re going to do. If problems with the pickup or delivery of your vehicle do arise, whatever the issue may be, we always try to contact the customer before they contact us. Our company is based on honest and open communication.
Find out how much would it cost to transport your vehicle straight to your door
Time for a positive auto shipping experience
with J and S transport
Why we decided to start our own shipping company?
Our involvement in other businesses led us to ship vehicles across the country, and we found it very difficult to get the kind of service we expected. We learned firsthand it is very hard to find a company in the car delivery service that is honest about their delivery capabilities and how long delivery of a vehicle will take.
Our cars were consistently not picked up on time. Delivery dates were more of a guesstimation than accurate estimations. No one would tell us where our vehicles were during transport and we found it almost impossible to get an actual human on the phone or get a response to our emails when we had questions. Cars we shipped often arrived damaged. Shipping quotes were rarely held to. It was a nightmare.
We made it our mission to make vehicle hauling a positive experience for each customer.
Since we opened our auto hauling business over 15 years ago J&S has shipped over 235,000 vehicles with our own fleet of trucks and shipping partners who help us serve the entire continental United States.
When you get a auto transport quote many times it is for terminal-to-terminal service, not door-to-door service. J&S does door-to-door service unless there are neighborhood ordinances prohibiting trucks from entering. In that case, our driver will call and arrange a close, convenient and safe location with you to pick up or deliver your vehicle.
Always know where your vehicle is during transport
When you hire J&S to ship your car, you will receive honest answers to whatever questions you may have regarding the transport of your car. You can count on quick communication about the on-time delivery of your vehicle.
We say what we mean and we mean what we say: When we quote you a price, we honor it, and when we give you a delivery date, we meet it or get your car to you early. And if there is a problem with the transport of your vehicle, we are pro-active in letting you know.
You will not be wondering what is going on with your car. We’ll call you first, or return your call promptly, as we demanded for ourselves when we started this company to serve our other businesses.
Delivery on our own trucks
We always try to put your car on our own trucks, but if we can get the vehicles to the customer faster by brokering the freight, we’ll do it. We are primarily an auto transport company, but J&S is also a licensed and insured broker.
Direct contact from pickup to delivery
When you book with J&S to ship your car, you’ll get an on-call phone number and an e-mail address for one of our own dispatchers so you have a personal contact throughout the process of of pickup to delivery.
If you have any questions about your interstate car transport quote, or how to ship your vehicle, please contact us now at (800) 656-7638. Ask for Vonda, Joe or Gary and we’ll gladly answer your questions.
Our promise to you:
We will e-mail or call you to update the status of your order so you’ll quickly know what’s going on with your vehicle. We will be able to track your vehicle throughout the shipping process with GPS tracking systems in our trucks.
Our Insurance Coverage Meets The Highest Standards In The Industry
Basically, this means not matter how nice or expensive your car is, we have the insurance coverage to deal with damages in the rare instances where that occurs. For our damage policy, see our FAQs.
What we’re trying to accomplish is obviously to provide phenomenal customer service, safe and quick delivery, and open and honest communication at a fair price to everybody. By doing so we also hope to gain your repeat business. Once you transport a vehicle with J&S, we believe we will become your auto transport company of choice. Get a free auto transport quote and book your order with J&S!