J&S Transportation
Get Instant Quote

Lookup Your Quote

  • Get Instant Quote
  • FAQ’s
  • Why J&S
  • Cost to Ship Car?
  • Reviews
  • Lookup Quote
  • Contact Us
  • About Us
  • Career Opportunities
  • Dealers
  • 800-656-7638

J&S Transportation: Auto Transport Company for 20+ Years

Smooth & Stress-Free Nationwide Auto Transport

(800) 656-7638
Get Instant Quote

Lookup Your Quote

  • FAQs
  • Why J&S
  • Cost to Ship Car?
  • Reviews
  • Lookup Quote
  • Contact Us
  • About Us
  • Transport Blog
Get Instant Quote

Lookup Your Quote

You are here: Home / J&S Transportation Damage Claim Policy

J&S Transportation Damage Claim Policy

While damage during an auto transport is rare, it does happen. If your vehicle has been damaged, this page outlines our damage claim policy and what you need to do to file a claim.

  • If you believe damage occurred during transit, you will need to start the claims process within 3 days of your vehicle being delivered by notifying our dispatchers at (406) 500-2999. Please have your order# ready for them so they can reference your transport.
  • Next, you need to take detailed photos of the damage as well as a photo of the entire vehicle and email them to: damage@jandstransport.com. Please reference your order# in this email. At that point it is considered a filed claim.

  • Once you have emailed your photos and order#, our Damage Claims Manager will begin to process your claim and will contact you. It is very important that you do not begin any repairs until you hear from our Claims Manager!

  • An estimate of repairs is required on all vehicles prior to starting repair work. Damage claims will be reviewed with all documentation and estimates for the best cost and quality in as timely a manner as possible. Repairs are not to start until damage claim estimate is approved by J&S Damage Claims Manager.

  • Any damage claim that has had no response from a customer for over 90 days will be filed without further action and no payment will be issued for anything extending over three months.

  • Damage claims charges are independent of transportation fees and no money will be deducted from payment of your transport order for damage per I.C.C. Regulations.

  • J&S Transportation is not responsible or liable for claims of the following nature:

  • Damage caused by leaking fluids, battery acids, cooling system solutions, industrial fall-out or fall-out resulting from Acts of God. Acts of God are to include, but not limited to, sandstorms, hailstorms, wintertime conditions, tornadoes and hurricanes.

  • Articles left in vehicle (i.e. after market stereos, phones, personal items).

  • Damage or loss of loose parts or special equipment when not listed on the Bill of Lading and/or when not properly wrapped, stored or secured as to prevent loss or damage.

  • Mechanical malfunctions, exhaust assemblies, alignment, suspension or tuning of engine, because inspections of these items are not practical at the time of shipment.

  • Auto rental accruals will not be honored.

  • Damage caused by freezing of cooling system and/or batteries, protection from freezing will be furnished by and at the expense of the shipper.

  • Damages to the exterior of a vehicle where the paint is not broken, paint scrapes 1″ long or less or an isolated “chip” in the paint, or paint swirls, chips in windshields of older model cars (5 years or older), flat tires or missing hubcaps.

  • All of the policies and procedures listed above are subject to change with the approval of J&S Transportation Claims Manager.

[widget id='jandstform-9']
  • Home
  • About Us
  • Drivers
  • FAQ
  • Contact Us
  • Get a quote
J & S Transportation BBB Business Review
2134
reviews
across social media
4.9
Talking about J&S Transportation, our customers appreciate the customer support and how we keep them updated, the speed of delivery, and peace of mind that we offer throughout the shipping process.

About J&S Transportation, Inc.

J&S Transportation delivers vehicles for private individuals across the United States. We’ve shipped over +235,000 vehicles, on our own truck fleet and with our shipping partners who help us reach all four corners of the continental USA. Learn more »

Subscribe to our newsletter

Auto shipping updates

  • 7 Easy Ways on How to Move a Car to Another State
  • How Severe Weather Can Impact Auto Transports
  • Shipping a Car from California to Texas
Learn more »

Most popular pages

  • How Much Does It Cost to Ship a Car?
Get Instant Auto shipping quote

Ship vehicles across country

Auto Shipment quotes by state

Copyright 2020 J&S Transportation, All Rights Reserved | Privacy Policy | Terms and Conditions

Instant Quote for Vehicle Shipment

Tell us about your vehicle 

Is the vehicle operational? Does it run? 

When a vehicle is inoperable, it requires extra planning by dispatch and extra work for our drivers.

Do you require enclosed transport? 

Earliest date available for pickup:

Please enter valid date

Is this a classic or restored vehicle? 


Our best price Alaska is Tacoma, WA. Change your quote?

  • Yes
  • No

It looks like you're shipping to or from a city in Alaska that we don't serve. For an instant quote, please select one of the cities we do serve in Alaska (Anchorage or Fairbanks).

  • Fairbanks
  • Anchorage

  • Get Instant Quote
  • FAQ’s
  • Why J&S
  • Cost to Ship Car?
  • Reviews
  • Lookup Quote
  • Contact Us
  • About Us