Car Shipping FAQs
If you don't have experience shipping a car, it may feel overwhelming and impossible to choose the best company to ship your car. We want to help you make an informed, confident choice when you're ready to book your auto transport order. Here you'll find frequently asked questions grouped under three sections:
Things to Know About Shipping Cars
Things to Know to Begin the Car Shipping Process
Things to Know During and After the Car Shipping Process
Things to Know About Shipping Cars
Familiarize yourself with the industry
How much does it cost to ship a car?
How can I save money on shipping my car?
What is the difference between a carrier and a broker?
Is J&S Transportation a carrier or a broker?
What is door-to-door vs. terminal-to-terminal shipping?
What is open transport vs. enclosed transport?
Does J&S Transportation offer open or enclosed transport?
Things to Know to Begin the Car Shipping Process
1. Get an Instant Quote
What’s the first step in having J&S Transportation ship my car?
What’s included in the instant quote?
How does the quote compare to quotes from other brokers?
Can I look up a quote I generated earlier?
How long is my instant quote good for?
2. Factors that affect your instant quote
Do you ship to Alaska, Hawaii, and overseas?
Can I get a quote for an enclosed transport?
What if my vehicle is oversized?
What is considered an oversized vehicle?
What if my truck has a topper or camper?
What if my vehicle doesn't operate?
3. Book your order
How does the booking process work?
What payment methods do you accept?
When is the best time to book an order?
What is your refund policy if I have to cancel my order?
How long does it take to ship my vehicle?
Can I schedule an exact pick up and delivery date?
Things to Know During and After the Car Shipping Process
4. Prepare vehicle and pick up
Do I need to be present at pick up and delivery?
What is a vehicle condition report?
How do I prepare my vehicle for transport?
Can I ship personal items in my vehicle?
Can my vehicle be transported without keys?
Is my vehicle covered by insurance during transport?
5. Tracking and shipment updates
Can I track my vehicle during transit?
How will I get updates while my vehicle is in transit?
6. Delivery and inspection
Will the driver call me before they arrive?
Will I be able to inspect my vehicle upon delivery?
What if my vehicle has damage upon delivery?
Didn't find answers to your questions?
Email or Call Us Today at (800) 656-7638