Car Shipping FAQs

The instant quote is all inclusive. There are no sales tax, hidden fees, or additional charges of any kind. Insurance coverage is also included in the price you are given!

When you get an auto transport quote from your average broker, they’ll usually quote you a very low price just to get your business. If they can’t find a carrier to ship your car for the quote they gave you, then they might not be able to fulfill your order! Cheap quotes can potentially give you the biggest headaches with hidden fees and unreliable service.

Given our experience and history, and the fact that we ship many vehicles on our own trucks, we can give you an accurate quote that we can stand by. Our quotes are all inclusive too. There are no sales tax, hidden fees, or additional charges of any kind and you can have the peace of mind that we will get your vehicle delivered smoothly and safely for the quote we give you.

Quotes are good for 7 days before they expire. Once your quote expires, you can simply request a new instant quote.

We currently only ship vehicles in the lower 48 and Alaska. We do not ship to Hawaii or overseas. We also don't ship to Canada or Mexico. The best we can do is transport to a border town if that helps. We just cannot ship vehicles over the Canadian or Mexican borders.

If you are requesting service to or from Alaska, we can get you a custom quote. The Instant Quote feature on our website doesn't work for Alaska because we have to factor in the price of the ship manually.

If you’re wondering what oversize vehicles are, we’re talking about cargo vans and XL trucks like 450s, 4500s, etc. but they also include vehicles with dual rear wheels, large grill guards, ladder racks, utility boxes, toppers, shells, small campers, lift kits (body or altered suspension) and oversized tires. When you book an order with us we’ll cover these details with you to confirm if your vehicle is oversized or not.

Accessories on trucks such as toppers with extended roofs and small campers may affect your quote as they may require additional room on the trailer. However, toppers with standard roofs and accessories such as bedliners and truck bed covers generally do not affect your quote. Please note, any of these accessories need to be firmly secured with nuts and bolts. This is a must! C-clamps or straps will not suffice. These accessories can and will blow off when not secured properly.

If your vehicle is inoperable, we still might be able to transport it if it meets these requirements:

• Working foot petal brake since a working emergency brake handle is not enough
• Air in all four tires
• Set of keys
• No obvious fluid leaks

Additional charges will occur for non-running vehicles, however, as a tow truck may be needed to load and unload your vehicle.

If your vehicle doesn't meet any of the requirements above or if you need to provide us with additional details about the specific condition of your vehicle, please call us at (800) 656-7638 and one of our Transportation Specialists will be able to help you. 

After you generate your instant quote, you’ll see a field to enter your earliest available pick up date. You'll enter that date and then click on the gold-colored button that says, "Continue."

You'll then be shown our estimated pick up and delivery dates for your transport. If you want to move forward by booking an order, you simply fill out the fields shown and continue the booking process. You'll be asked for your credit card information and if you book the order you'll be charged a 10% deposit. The remaining balance on your order will be automatically charged to your card upon the pick up of your vehicle. No money is exchanged with the driver!

If it's more convenient for you, you can also call us at (800) 656-7638 and our Transport Specialists will be able to help you book your order! If you call, please have your Quote ID handy. 

We accept the following forms of payment: Visa, MasterCard, Discovery, American Express, and debit cards. We do not accept check or cash.

After you place an order, a dispatcher will call you to verify the details of your order and will let you know if there are any adjustments necessary to your transport rate. You may cancel your order and get a full refund of your 10% deposit up to the point of, and during, that verification call.

After the verification is completed and you agree to move forward with the transport, your 10% deposit becomes NON-REFUNDABLE.

We do our best to meet your preferred pick up and delivery dates, but we cannot guarantee it. When you get an instant quote on our website we provide estimated pick up and delivery dates for your route.

We encourage you to read our articles on this topic if you're wondering why we can't guarantee pick up and delivery dates:

Can I Choose a Pick Up Date for My Auto Transport?

Yes, you or someone on your behalf must be present because a vehicle condition inspection is completed by the driver and you, or a representative for you, when the vehicle is picked up and when it is delivered. As the owner of the vehicle, it would be best if you were there to sign off on the vehicle condition report at the pick up and delivery. If you’re unable to be there for the pick up and/or delivery, you can assign someone 18 or older to be there on your behalf. Since your representative will be responsible for signing the vehicle condition report on your behalf, you’ll want to make sure it’s someone you know and trust!

This is an inspection done on the exterior of the vehicle by you, or a representative for you, and the driver at pick up and again at delivery. You (or your representative) will walk around the vehicle and document any and all damage to the vehicle. This includes chipped or broken glass. When you are finished with this condition report, you (or your representative) and the driver will sign it. At pick up, make sure you, or your representative, get a copy of the vehicle condition report from the driver.

Many companies have gone to a digital form of this report. If this is the case, make sure you have them send you a copy while you are present (generally by email). At delivery, the driver and you, or representative, will review the same condition report. If any new damage is discovered, make note of it on the condition report immediately. Make sure you get a copy of the final signed condition report that notes any potential damage from transport. Both the driver and you, or your representative, will have to sign the condition report again. It never hurts for you to take plenty of photos of your vehicle at pick up and delivery. We do not cover any mechanical problems with your vehicle.

No. The driver must have a key. If the vehicle starts with an electronic fob or remote device, the driver must have it.

No, but we can give you general updates by phone, email or text during business hours at your request.

We feel it is important to keep our customers updated throughout the process. Our system automatically updates you throughout the transport process. In addition, you will receive a notice a day out and a couple hours prior to pick up and delivery.

Yes. Our drivers will call you when they are a day out to let you know their approximate ETA. They will also call you a couple hours prior to their arrival to make arrangements.

Yes. At delivery the driver and you, or a representative for you, will review the vehicle condition report that was done at pick up. If any damage is discovered, make note of it on the condition report immediately. Make sure you get a copy of the final signed condition report that notes any potential damage from transport. Both the driver and you, or your representative, will have to sign the condition report again. It never hurts for you to take plenty of photos of your vehicle at pick up and delivery. We do not cover any mechanical problems with your vehicle.