Car Shipping FAQs

The instant quote is all inclusive. There are no sales tax, hidden fees, or additional charges of any kind. Insurance coverage is also included in the price you are given!

When you get an auto transport quote from your average broker, they’ll usually quote you a very low price just to get your business. If they can’t find a carrier to ship your car for the quote they gave you, then they might not be able to fulfill your order! Cheap quotes can potentially give you the biggest headaches with hidden fees and unreliable service.

Given our experience and history, and the fact that we ship many vehicles on our own trucks, we can give you an accurate quote that we can stand by. Our quotes are all inclusive too. There are no sales tax, hidden fees, or additional charges of any kind and you can have the peace of mind that we will get your vehicle delivered smoothly and safely for the quote we give you.

Quotes are good for 7 days before they expire. Once your quote expires, you can simply request a new instant quote.

Yes, we do! We ship vehicles in the continental USA, Hawaii, and Alaska. We do not ship to Canada or Mexico, however. The best we can do is transport to a border town if that helps. We just cannot bring anything over the border.

If you are requesting service to or from Alaska or Hawaii, or another place only accessible by boat, we can get you a custom quote. The Instant Quote feature on our website doesn't work for Alaska or Hawaii or places only accessible by boat as we have to factor in the price of the boat or ferry manually.

If you’re wondering what oversize vehicles are, we’re talking about cargo vans and XL trucks like 450s, 4500s, etc. but they also include vehicles with dual rear wheels, large grill guards, ladder racks, utility boxes, toppers, shells, small campers, lift kits (body or altered suspension) and oversized tires. When you book an order with us we’ll cover these details with you to confirm if your vehicle is oversized or not.

Accessories on trucks such as toppers, shells, and small campers may affect your quote as they may require additional room on the trailer. However, accessories such as bedliners and truck bed covers generally do not affect your quote. Please note, any of these accessories need to be firmly secured with nuts and bolts. C-clamps or straps will not suffice. These accessories can and will blow off when not secured properly. This is a must!

If your vehicle is inoperable, we can still transport it if it meets these requirements:

• Working foot petal brake since a working emergency brake handle is not enough
• Air in all four tires
• Set of keys
• No obvious fluid leaks

Additional charges will occur for non-running vehicles, however, as a tow truck may be needed to load and unload your vehicle.

If your vehicle doesn't meet any of the requirements above or if you need to provide us with additional details about the specific condition of your vehicle, please call us at (800) 656-7638 and one of our Transportation Specialists will be able to help you. 

After you generate your instant quote, you’ll see a big gold button titled, "Request Delivery Forecast." When you click on that button, you'll be asked to enter your contact information along with information about your transport. You'll also be asked to enter your credit card details. We authorize your card but do not charge it.  Keep in mind, there is NO PAYMENT REQUIRED until phone confirmation from one of our Transport Specialists.

We will then provide you a personalized pick up and delivery forecast and follow up with a phone call to answer any questions you have and to see if you're ready to accept it and move forward. If you do, then we charge your card a 10% deposit. The deposit is non-refundable from the point we charge it as you are agreeing to the personalized forecast. The remaining balance is charged upon the pick up of your vehicle.

If it's more convenient for you, you can also call us at (800) 656-7638 and any one of our Transport Specialists will be able to help you book your order! If you call, please have your Quote ID handy. 

We accept the following forms of payment: Visa, MasterCard, Discovery, American Express, and debit cards. We do not accept check or cash.

There are no refunds on orders booked with a pick up date greater than 30 days of the booking date.

It depends on where you are shipping your vehicle. Some locations take longer than others due to routing and location. Other factors that can affect the shipping time include weather, traffic, construction along the route, and holidays. We will be able to give you an estimated time frame for pick up and delivery once you request a personalized delivery forecast.

See article: How Long Does it Take to Ship a Car?

We do our best to meet your preferred pick up and delivery dates, but we cannot guarantee it. If you are unsatisfied with the pick up and delivery dates that we provide in the personalized delivery forecast we give you, you can decline it and you’re not obligated to move forward with the order.

Ideally you should be present because a vehicle condition inspection is completed by the driver and you, or a representative for you, when the vehicle is picked up and when it is delivered. As the owner of the vehicle, it would be best if you were there to sign off on the vehicle condition report at the pick up and delivery. If you’re unable to be there for the pick up and/or delivery, you can assign someone to be there on your behalf. Since your representative will be responsible for signing the vehicle condition report on your behalf, you’ll want to make sure it’s someone you know and trust!

This is an inspection done on the exterior of the vehicle by you, or a representative for you, and the driver at pick up and again at delivery. You (or your representative) will walk around the vehicle and document any and all damage to the vehicle. This includes chipped or broken glass. When you are finished with this condition report, you (or your representative) and the driver will sign it. At pick up, make sure you, or your representative, get a copy of the vehicle condition report from the driver.

Many companies have gone to a digital form of this report. If this is the case, make sure you have them send you a copy while you are present (generally by email). At delivery, the driver and you, or representative, will review the same condition report. If any new damage is discovered, make note of it on the condition report immediately. Make sure you get a copy of the final signed condition report that notes any potential damage from transport. Both the driver and you, or your representative, will have to sign the condition report again. It never hurts for you to take plenty of photos of your vehicle at pick up and delivery. We do not cover any mechanical problems with your vehicle.

For land transports we allow one piece of luggage, such as a suitcase or duffle bag, of up to 100 lbs. It must be secure in the trunk or cargo area only. Please note, we are NOT responsible for any personal items left in the vehicle and they are NOT covered by insurance. You are shipping personal items at your own risk. For ocean shipments, the vehicle must be completely empty of personal belongings and have less than a quarter tank of fuel or the Port will reject it.

No. The driver must have a key. If the vehicle starts with an electronic fob or remote device, the driver must have it.

Yes, all carriers must be fully insured to meet all State and Federal requirements. As an auto hauler we are required by law to carry liability and cargo insurance to cover your vehicle while it is being shipped. However, you MUST have your personal vehicle insurance in place for transport because we don’t cover acts of God.

No, but we can give you general updates by phone, email or text during business hours at your request.

We feel it is important to keep our customers updated throughout the process. Our system automatically updates you throughout the transport process. In addition, you will receive a notice a day out and a couple hours prior to pick up and delivery.

Yes. Our drivers will call you when they are a day out to let you know their approximate ETA. They will also call you a couple hours prior to their arrival to make arrangements.

Yes. At delivery the driver and you, or a representative for you, will review the vehicle condition report that was done at pick up. If any new damage is discovered, make note of it on the condition report immediately. Make sure you get a copy of the final signed condition report that notes any potential damage from transport. Both the driver and you, or your representative, will have to sign the condition report again. It never hurts for you to take plenty of photos of your vehicle at pick up and delivery. We do not cover any mechanical problems with your vehicle.