Car Shipping FAQs

The instant quote is all inclusive. There are no sales tax, hidden fees, or additional charges of any kind. Insurance coverage is also included in the price you are given!

When you get an auto transport quote from your average broker, they’ll usually quote you a very low price just to get your business. If they can’t find a carrier to ship your car for the quote they gave you, then they might not be able to fulfill your order (or they'll ask you for more money)! Cheap quotes can potentially give you the biggest headaches with hidden fees, surprise price increases, and unreliable service.

Given our experience and history, and the fact that we ship many vehicles on our own trucks, we know how to price our transports to move quickly and reliably. That often means our quotes will be slightly higher than most, but when you work with us you can have the peace of mind that we will get your vehicle delivered promptly and safely for the quote we give you!

Yes. All you have to do is head to our Quotes page and enter your quote ID and pick up city or postal zip code. Your quote will be shown with all your details.

Please note, currently our quotes expire in 14 days so your quote will only be saved in our system for 14 days. If you attempt to look up your quote after that you will get a message that your quote has expired and you'll have to generate a new one.

Quotes are good for 14 days before they expire. Once your quote expires, you can simply generate a new instant quote on our website or call us at (800) 656-7638.

We currently only ship vehicles in the lower 48 and Alaska. We do not ship to Hawaii or overseas. We also don't ship to Canada or Mexico. The best we can do is transport to a border town if that helps. We just cannot ship vehicles over the Canadian or Mexican borders.

See Article: How Much Does it Cost to Ship a Car to Alaska?

Yes, you can! When you get an instant quote on our website you'll be given a quote for an open trailer. Below your quote you'll also see what the rate would be to transport your vehicle enclosed.

We move vehicles in enclosed trailers quite often but they are usually classic cars or highly valuable or exotic cars. You can expect to pay 60% more for enclosed transportation.

Damage claims on open trailers are rare and if something does happen you'll be covered by auto transport insurance. For the majority of vehicles, open transportation is the best (and most affordable) option. If you're not sure your vehicle needs open or enclosed transportation, reading our blog post on open vs enclosed car shipping might help.

You can also call one of our Transportation Specialists at (800) 656-7638 or contact us via email at help@jandstransport.com to discuss the specifics of your vehicle and we can make a recommendation.

If you’re wondering what oversize vehicles are, we’re talking about cargo vans and XL trucks like 450s, 4500s, etc. but they also include trucks with dual rear wheels, long beds, large grill guards, ladder racks, utility boxes, small campers, lift kits (body or altered suspension) and oversized tires. When you book an order with us we’ll cover these details with you to confirm if your vehicle is oversized.

Accessories on trucks such as toppers with extended roofs and small campers may affect your quote as they may require additional room on the trailer. However, toppers with standard roofs and accessories such as bedliners and truck bed covers generally do not affect your quote. Please note, any of these accessories need to be firmly secured with nuts and bolts. This is a must! C-clamps or straps will not suffice. These accessories can and will blow off when not secured properly.

If your vehicle is inoperable, we still might be able to transport it as long as it rolls, steers, and brakes. There must also be a set of keys for the vehicle and it must not have any obvious fluid leaks.

Shipping inoperable vehicles costs considerably more, however. You can expect to pay double the price depending on the vehicle and the route of the transport. It costs more because shipping inoperable vehicles requires drivers that have experience handling these types of vehicles, and it also requires trailers that are equipped with winches. Some inoperable transports may also require a tow truck to load and unload the vehicle.

If you have an inoperable vehicle to ship we recommend you call us at (800) 656-7638 or email us details at help@jandstransport.com and we'll be able to tell you if we can ship your inoperable vehicle and if we can, how much it will cost.

After you generate an instant quote on our website, you’ll see a big green "Book Order" button on the page to book your order online. You can also call us at (800) 656-7638 and we can book an order for you over the phone. If you call us to book an order, please have your Quote ID handy.

When you book an order we charge a 10% deposit paid with a credit or debit card. The remaining balance on your order will be automatically charged to your card when we pick up your vehicle. No money is exchanged with the driver upon delivery!

See Article: An Overview of the Auto Transport Process with J&S Transportation

We accept Visa, MasterCard, Discovery, American Express, and debit cards. We do not accept check or cash.

After you place an order, a dispatcher will call you to verify the details of your order and will let you know if there are any adjustments necessary to your transport rate. You may cancel your order and get a full refund of your 10% deposit up to the point of, and during, that verification call.

After the verification is completed and you agree to move forward with the transport, your 10% deposit becomes NON-REFUNDABLE.

It depends on where you are shipping your vehicle. Some locations take longer than others due to routing and location. Other factors that can affect the shipping time include weather, traffic, construction along the route, and holidays. We provide an estimated time frame for pick up and delivery when you get an instant quote on our website.

See article: How Long Does it Take to Ship a Car?

We do our best to meet your preferred pick up and delivery dates, but we cannot guarantee it. When you get an instant quote on our website we provide estimated pick up and delivery dates for your route.

We encourage you to read our articles on this topic if you're wondering why we can't guarantee pick up and delivery dates:

Can I Choose a Pick Up Date for My Auto Transport?
Can I Choose a Delivery Date for My Auto Transport?

You, or someone on your behalf that is at least 18 years of age, must be present at the pick up and delivery because a vehicle inspection will be done with the driver and then the vehicle condition report needs to be signed.

See Article: Do I Have to Be There at the Pick Up or Delivery?

The vehicle condition report is a document that details the condition of the vehicle being transported. It is ultimately used to determine if damage occurred to the vehicle during the transport.

See Article: What is the Vehicle Condition Report?

We allow up to 100 lbs. of personal belongings. They must be secure in the trunk or cargo area only. Please note, we are NOT responsible for any personal items left in the vehicle and they are NOT covered by insurance. You ship personal items at your own risk.

See Article: 3 Important Tips When Shipping a Vehicle with Personal Items

No. The driver must have a key. If the vehicle starts with an electronic fob or remote device, the driver must have it.

Yes! As a car carrier and licensed auto transport broker we provide liability and cargo insurance to cover your vehicle while it is being transported. However, you MUST have your personal vehicle insurance in place because we don’t cover Acts of God. Read our article about auto transport insurance for more details.

No, but we can give you updates by phone, email or text during business hours at your request to let you know where your vehicle is while it's in transit.

Please note, you will get a 24-hour notice and a 1-2 hour notice prior to pick up. When we give you those pick up updates, we will also know how long the vehicle will be in transit and when it will be delivered so we'll share that information with you as well. We then provide a 24-hour notice and a 1-2 hour notice prior to delivery.

Our team provides regular updates to our customers from the beginning of the transport process to the very end! Most updates are given through texts or phone calls depending on our customers' preferences. Our customers are also free to call, text, or email us anytime.

Yes. The driver will call you a couple hours prior to arrival for pick up and delivery to make arrangements.

You will also be given a 24-hour notice on pick up and delivery.

Yes. At delivery, the driver and you, or a representative for you if you're not there, will review the vehicle condition report that was done at pick up. You, or your representative, will then have an opportunity to inspect the vehicle to ensure its condition matches the condition outlined in the report.

If any damage is discovered, you'll make a note of it on the condition report immediately. Make sure you get a copy of the final signed condition report that notes any potential damage from the transport. Both the driver and you, or your representative, will have to sign the condition report again. It never hurts for you to take plenty of photos of your vehicle at pick up and delivery.

Please note: we do not cover any mechanical problems with your vehicle.