Privacy Policy

Last Updated: March 10, 2026

At J&S Transportation, we are committed to protecting your privacy. This Privacy Policy describes our practices for data collected through our website (https://www.jandstransport.com), including how we collect, use, and safeguard your personal information.

1. Personal Data We Collect

We collect data about users of the Site directly, automatically when you visit the Site, and occasionally from third parties.

Inquiry and Service Data: We collect your name and email address if you contact us via our contact form, and your email address if you save a quote. Quote information may be retained to follow up on inquiries or improve our services.
Order and Fulfillment Data: When you book services, we collect names, email addresses, phone numbers, pickup and delivery addresses, vehicle details (make/model), and other information necessary to fulfill your shipment.
Business Contact Data: We collect information from both individual vehicle owners and business entities, such as dealerships and auctions.
Payment Information: Payment transactions are processed through secure, third-party providers (Foxy and Authorize.net). J&S Transportation does not store or have access to your full credit card number on our servers.
Call Recording: We may record telephone calls for quality assurance, training, and regulatory compliance purposes. By speaking with our representatives, you consent to such recording.
What We Do Not Collect: We do not intentionally collect sensitive personal data such as precise geolocation, government-issued identifiers (for example, driver’s license numbers), or biometric information.

2. How We Use Your Data

We use the information we collect for the following business purposes:

To Provide Services: Fulfilling orders, providing quotes, and communicating shipment status.
Marketing and Optimization: Customizing content and advertisements to provide a personalized experience.
Internal Operations: Troubleshooting problems, detecting fraud, and improving our website and services.

3. Data Retention

We retain personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer records related to shipments, including saved quotes, may be retained for operational, legal, or accounting purposes for one year or more before deletion.

4. SMS and Text Messaging

If you provide your mobile number to receive quotes or updates via SMS, MMS, or RCS:

Privacy of Consent: Your mobile phone number and the record of your consent for text messaging are kept private and are not shared with third parties for their own marketing purposes.
Marketing Exclusion: This specific data is not used to create “Lookalike Audiences” on platforms like Google or Meta.

5. Marketing and Audience Matching

We may use your name and email address to enhance our marketing efforts through third-party advertising platforms (such as Google and Meta).

Lookalike & Custom Audiences: We may provide a hashed version of your email address to these platforms to identify potential customers with similar interests.
One-Time Use: Your data is shared for the specific purpose of creating these matches and is not authorized for any other use by these third parties.

6. Cookies and Tracking Technologies

When you visit our website, certain information may automatically be collected by standard internet technologies. Our website uses cookies, pixels, and embedded scripts to analyze site traffic and improve the user experience.

Website Analytics: We use services like Google Analytics to understand how visitors interact with our site.
Google Ads Conversion Tracking: We use Google Ads tracking to measure the effectiveness of our advertising and optimize our marketing spend.
User Behavior and Heatmapping: We utilize third-party behavior-tracking tools to track user interactions (such as clicks and scrolls) in a pseudonymized format to optimize our site design.
Advertising Pixels: We use pixels (such as the Meta Pixel) to track the effectiveness of our ads and reach you with relevant information on other platforms.
Management: You can opt-out of these technologies via your browser settings, through your specific Google or Meta account settings, or by visiting the DAA Opt-Out Tool.

7. Children’s Privacy

Our website and services are not directed toward individuals under the age of 13, and we do not knowingly collect personal information from children.

8. State-Specific Privacy Rights

Residents of certain U.S. states (including CA, VA, CO, CT, TX, and OR) have specific rights regarding their personal data.

Your Rights: These include the right to Access, Correct, and Delete your personal data, and the right to Opt-Out of Targeted Advertising.
California Residents: You have the right to opt-out of the “sharing” of personal information for cross-context behavioral advertising.
Nevada Residents: While we do not “sell” data for money, you may submit a verified opt-out request regarding the sale of your data to the email address below.

9. Contact Information

To exercise your rights or ask questions about this policy, please contact us at:
Contact Form: https://www.jandstransport.com/contact-us/
Email: help@jandstransport.com
Phone: (800) 656-7638