We pride ourselves on honesty and transparency. These values have kept us in business for over 20 years, earning us an A+ rating with the BBB and hundreds of 5-star reviews on Google.
We created this page to ensure our customers have all the important information regarding their vehicle shipment in one place. Please read the following details carefully. If you have any questions, our team is ready to help.
You can reach us at (800) 656-7638 or help@jandstransport.com during our business hours:
- Mon – Fri: 8 am – 6 pm
- Sat: 11 am – 2 pm
*All times Mountain
Terms and Conditions
Please take a moment to read our full terms and conditions. We avoided “legalese” to make them easy to understand. If you’re short on time, here are the three policies our customers ask about most:
- Payment & Refund Policy
- Damage Claim Policy
- Personal Belongings Policy
Payment & Refund Policy
When you place an order, you pay a 10% deposit.
- If you booked online: A J&S representative will call you the same business day (or the next business day if you ordered after hours) for a “Verification Call.” We will verify your order details and confirm your final rate. If you choose not to proceed during this call, your order is canceled and your deposit is fully refunded.
- If you proceed: Once you agree to move forward during the Verification Call (or if you booked over the phone originally), your 10% deposit becomes non-refundable.
Final Payment: The remaining balance is charged to your card on file when we pick up your vehicle. We handle the payment to the driver directly, so you don’t have to worry about having cash or a check ready at delivery.
Damage Claim Policy
While damage is rare, we believe in being prepared. If you notice damage upon delivery, you must start the claims process within 3 days by calling or texting our dispatch team. You will have their direct number as soon as you book an order. See our detailed damage claim policy so you fully understand what is covered.
Personal Belongings Policy
We allow one suitcase, duffle bag, tote, or box of personal belongings up to 100 lbs. See our detailed personal belongings policy.
Why We Sometimes Have to Adjust Transport Rates
Note: If you booked over the phone, your representative already confirmed your final rate, and this section does not apply to you.
If you booked online, your initial rate was generated by our automated system. Our dispatch team manually reviews every order to ensure accuracy, which occasionally leads to an adjustment for one of these three reasons:
- Incorrect Vehicle Type: The vehicle is a large SUV but a compact SUV was accidentally selected on the quote form.
- Auction Pickups: We charge an additional $200 for transports from Copart or IAA auctions. Here is why.
- Route/Vehicle Size Anomalies: While we constantly fine-tune our quoting system to ensure it’s as accurate as possible, it cannot perfectly account for every possible vehicle configuration or every possible transport route in the country – particularly for remote locations.
The good news is our quoting system is 98% accurate, so rate adjustments are rare. If one is needed for your transport, you’ll be notified during the verification call. If you don’t agree to the rate adjustment, we will cancel your order and refund your deposit. We do this because an adjustment is only requested when we know it’s necessary to ensure your vehicle is shipped safely and on time. Without it, your shipment would likely face significant delays or force us to use “cheap” carriers that don’t meet our quality standards.
Door-to-Door Shipping
As a door-to-door auto transporter, we always strive to pick up and deliver at your exact address. However, narrow streets, tight cul-de-sacs, or busy urban areas can sometimes prevent a large transport truck from reaching your location safely. If this is the case, you may be asked to meet the driver at a nearby location—like a big-box store—where it is legal and safe to load and unload. We will always work with you to find a pick-up and delivery spot that works for both you and our driver. See our article on door-to-door shipping.
Why We Sometimes Broker Transports
We operate our own fleet of trucks, but we are also a licensed auto transport broker. While we strive to ship every vehicle on our own equipment, we will broker your transport if a trusted partner carrier can deliver your vehicle sooner or more efficiently on your specific route. This flexibility allows us to provide the fastest possible service regardless of where you are shipping..
Nothing changes for you if we broker your transport. We will remain your primary contact and we handle the entire process from start to finish – including handling any damage claims. If you have concerns about your transport being brokered when working with us, please read our article about auto transport brokers.
Weather Delays
Severe weather (hurricanes, tornadoes, winter storms, etc.) can impact shipping timeframes and rates. If your route is affected, our dispatch team will notify you immediately. See how weather can impact auto transports.
Preparing Your Vehicle for Transport
While we do most of the heavy lifting to get your vehicle transported to its destination safe and sound without hassle, the one thing we can’t do is prepare your car for transport. We’ve put together 14 tips on how to prepare your car for shipping to help ensure a smooth delivery.
We know that shipping a vehicle can be overwhelming and our goal is is to make it simple and stress-free! Thank you for choosing J&S Transportation to deliver your vehicle!