Mike Mazzo needed to ship his son’s 2010 Hyundai Sonata from Henderson, NV, to Richmond, VA. Hopping online, a Google search brought up a number of auto transport companies. After researching his options, Mike settled on J&S Transportation.
“We had a vehicle, a 2010 Hyundai Sonata, which was given to my son,” says Mike. “It was in Las Vegas and we needed to get it here to Virginia, so I went online and did a Google search for car transport. It’s my primary search engine.”
“I looked through and did comparisons with a couple of other sites. I liked the J&S website. I liked the way it was laid out. I liked the photos of all the drivers. I liked the guarantee that you offered. I looked at the price you quoted and I thought it was a fair price. When I did a little calculation, it was actually cheaper than going out there and driving the car back myself.”
“After I found you online, I placed some phone calls to your office. Everyone I spoke to was very helpful, very polite. If I had to leave a voice mail, someone got back to me usually within 30 minutes, but always well within the hour.”
“The transport of the car went well. My sister-in-law in Vegas did a walk around like you do when you rent a car to check for whatever damage, nicks, dents were on the vehicle, then signed off on the Bill of Lading. Then when the car arrived, my wife verified that the car came in the same condition as when it was picked up, which was very nice, especially when you don’t see the vehicle on the other end. So I was very happy with it.”
“The driver contacted me a day or two ahead of time and told me when it would be delivered. He was prompt. He called me when he was 30 minutes away, and sure enough he got here when he said he would. The door to door service was excellent. And like I said, overall I think the cost was pretty much par for the course as far as for me flying out there and driving it back.”
What impressed me with J&S was the service. The website made everything very easy to find and calculate, and then when I made a few phone calls you all responded back quickly. The website was very good at answering the questions I had originally. The FAQs was pretty good, and I really liked the customer service. I spoke to a couple people, and you all were very good. I liked that.
“I would recommend J&S. The website layout is pretty good. All the information was straight up, and I think it was a fair market value for transporting a car. It was convenient. You provided very friendly service, and you picked up the car and delivered it door to door. Also, the driver was very nice to my sister-in-law in Las Vegas and to my wife when he dropped off the car here. I would definitely recommend you.”
Thanks, Mike. We were happy to make your vehicle hauling experience a positive one.
